We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Please note the customer shall bear the shipping costs of the product to warehouses unless the product is damaged or doesn't meet the description.

unfortunately, we can't accept returns on sale items or gift cards.

We are not responsible for the return shipping charges.

All items must be in original condition, resalable condition.
Ensure items are well packaged to avoid any damages throughout transit.

please ensure the box is protected with an outer packaging layer. The box is part of the product - any damage may result in refusal of the return.

Ensure to return on a track-able service, we are not responsible for the package until it has been delivered back to us.

We are not responsible for any damage or loss for the return whilst in transit.


You can always contact us for any return question at tektproducts@gmail.com.

Send your order number and your reasons for refund or return request in Message box in Contact Us form

Note: Use the same email address that used for placing an order.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

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